Fulfilment Policy

At One Tree Pest Solutions, we are committed to providing prompt and efficient service to our customers. Our fulfillment policy outlines the procedures and expectations regarding the delivery of our pest control services.

Service Availability:

• Our pest control services are available during business days & hours.

• We strive to accommodate urgent requests whenever possible, subject to technician availability.

Appointment Scheduling:

• Customers can schedule appointments by contacting our office via phone, email, or through our website.

• We recommend scheduling appointments in advance to ensure availability, especially during peak seasons.

Service Confirmation:

• Upon scheduling an appointment, customers will receive confirmation via their preferred communication method (email, text, or phone call).

• Confirmation will include the date, time, and details of the scheduled service.

Arrival Time:

• Our technicians will arrive within the scheduled appointment window.

• In the event of unexpected delays or changes, customers will be promptly notified.

Service Execution:

• Our trained technicians will conduct a thorough inspection of the premises to identify pest infestations and assess the extent of the problem.

• We will discuss treatment options with the customer and obtain consent before proceeding with any services.

• Our team will execute the agreed-upon treatment plan with precision and professionalism, utilizing safe and effective pest control methods.

Completion of Service:

• Upon completion of the service, our technicians will provide a detailed report outlining the actions taken, any recommendations for future prevention, and any follow-up appointments if necessary.

• Customers will have the opportunity to ask questions and seek clarification on the service provided.

Customer Satisfaction:

• We prioritize customer satisfaction and strive to exceed expectations with every service.

• If for any reason a customer is dissatisfied with our service, we encourage them to contact us immediately so we can address their concerns and make it right.

Follow-Up:

• Depending on the nature of the pest problem, follow-up appointments may be recommended to ensure long-term eradication.

• Our team will work with customers to schedule follow-up visits at their convenience.

Cancellation and Rescheduling:

• Customers can cancel or reschedule appointments by contacting our office at least 24 hours in advance

• We understand that unforeseen circumstances may arise, and we will do our best to accommodate changes to appointments.

Refund Policy:

• Refunds are issued on a case-by-case basis, depending on the circumstances.

• Customers may be eligible for a refund if services were not rendered as promised or if there are extenuating circumstances.

Contact Information:

• For inquiries regarding our fulfillment policy or to schedule an appointment, customers can contact us at greg@onetreepests.com

 

Policy Updates:

• We reserve the right to update our fulfillment policy as needed. Any changes will be communicated to customers in a timely manner.